Privacy Policy

Effective Date: 12/05/25

Pachranga International Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pachrangapickles.co.in/ (the "Site") or use our services. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect the following categories of personal and non-personal information:

1.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, shipping and billing addresses, account password.
  • Order and Payment Information: Order details and payment methods (processed through secure third-party payment processors; we do not store your card details).
  • Customer Service and Communications: Records of correspondence with our support team, chat transcripts, feedback, and survey responses.
  • Survey and Feedback Responses: Any information you voluntarily provide via our customer surveys or feedback forms.
  • User-Generated Content (UGC): Any content, such as reviews, images, videos, testimonials, or comments, that you submit through our Site or on social media, tagging our brand.

1.2 Information Collected Automatically

  • Device and Usage Information: IP address, browser type, operating system, pages visited, time and date of visit, referring URL, clicks, and navigation paths.
  • Cookies and Tracking Technologies: We use cookies, beacons, tags, pixels, and similar technologies to enhance your browsing experience, analyse traffic, personalize content, and serve targeted advertisements.

1.3 Information from Third Parties

  • Social Media Integration: If you link or interact with us via social media platforms (e.g., Instagram, Facebook), we may receive certain information, including your profile name, email address, and public interactions.
  • Marketing and Advertising Partners: Information such as campaign performance metrics, retargeting tags, and demographic insights shared by partners (e.g., Meta, Google, Shopify).

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Communicate order status, delivery updates, and promotional messages.
  • Respond to customer inquiries and support requests.
  • Personalize your shopping experience and provide product recommendations.
  • Improve our website, products, services, and marketing campaigns.
  • Conduct surveys, polls, and collect feedback to improve our offerings.
  • Enable UGC-related features such as reviews, photo galleries, and community interaction.
  • Comply with legal obligations and enforce our Terms of Service.
  • Prevent fraud, security breaches, or misuse of our services.

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests, including marketing, service improvement, and fraud prevention.

4. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: Logistics providers, payment gateways, hosting services, analytics services, and customer support tools.
  • Marketing Partners: Platforms like Meta (Facebook/Instagram), Google, email marketing tools (e.g., Klaviyo, Mailchimp).
  • Survey and Feedback Tools: Platforms that facilitate surveys and product feedback collection (e.g., Google Forms, Typeform, Yotpo).
  • UGC Platforms: Applications and plugins used to showcase customer photos, videos, or reviews (e.g., Loox, Judge.me).
  • Legal and Regulatory Authorities: If required to do so by law, in connection with legal proceedings, or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data.

5. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your login session.
  • Remember items in your shopping cart.
  • Analyze usage patterns.
  • Serve interest-based advertising.

You can modify your cookie preferences through your browser settings. You can also opt out of third-party cookies for advertising through the Network Advertising Initiative or Digital Advertising Alliance. Disabling cookies may affect site functionality.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing communications.
  • Withdraw consent previously given.
  • Object to or restrict certain processing.
  • Request a copy of your data or data portability.

To exercise these rights, contact us at: [Insert Contact Email].

7. Security of Your Information

We implement reasonable technical and organizational safeguards to protect your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use strong passwords and protect your login credentials.

8. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When we no longer need the data, we will delete or anonymize it securely.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal information, contact us so we can delete it.

10. User-Generated Content (UGC), Surveys, and Feedback

By submitting UGC (photos, reviews, comments, videos), you:

  • Grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, display, and distribute your content across our platforms.
  • Confirm that you have the necessary rights to grant this license.
  • Agree that we may moderate, curate, or edit your submission for clarity or length.

By responding to surveys or feedback forms:

  • You consent to the collection and analysis of your responses.
  • Your responses may be aggregated and anonymized for internal insights.
  • We may contact you for further feedback if you opt in.
  • We may display select reviews and feedback publicly on our website or social media platforms, with or without attribution.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for such sites' content, privacy practices, or policies. We recommend reviewing their privacy policies before providing any personal information.

12. Grievance Redressal Mechanism

In compliance with applicable Indian law, including the Information Technology Act, 2000 and DPDP Act 2023, you may contact our Grievance Officer:

  • Grievance Officer: Harsh Khambra
  • Email: harsh@pachrangapickles.co.in
  • Address: Pachranga International Inc, Village Siwah, Near Yamuna Action Plan, Panipat, Haryana – 132103

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 working days.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly. If material changes are made, we may notify you through email or site notification.