Terms Of Service
Last updated: 10/05/25
Welcome to Pachranga International Inc. ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website https://pachrangapickles.co.in ("Website") and the services we offer, including purchases of our products, use of our content, and any other interactions with us.
Please read these Terms carefully before accessing or using our Website or services. By accessing any part of the site, placing an order, or engaging with our services, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the Website or use any services.
1. ELIGIBILITY
By using this Website, you affirm that you are:
- At least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
- Legally capable of entering into a binding contract.
- Not barred from using the Website under applicable laws.
2. ABOUT PACHRANGA
Pachranga International Inc. is a heritage brand founded in 1943, known for high-quality Indian pickles, murabbas, amla candies, ready-to-eat products, and cooking pastes. We also offer products under new categories such as Mukhwas. All our products are manufactured and dispatched from our registered office:
Pachranga International Inc.
Village Siwah, Near Yamuna Action Plan,
Panipat, Haryana – 132103, India.
3. ACCOUNT REGISTRATION
To access certain features of the Website (such as placing orders), you may need to create an account. You agree to:
- Provide accurate, current, and complete information.
- Maintain the security and confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
- Accept full responsibility for all activities under your account.
We reserve the right to refuse registration, terminate accounts, or remove or edit content at our sole discretion.
4. PRODUCTS AND SERVICES
4.1 Product Descriptions
We strive to ensure that the product descriptions, images, and other content on the Website are accurate and up to date. However, we do not guarantee that product descriptions or other content are free from errors, omissions, or inaccuracies.
4.2 Availability
All products and services are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.
4.3 Pricing
All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
4.4 Allergens and Ingredients
Products may contain allergens such as mustard, oil, salt, and spices. Ingredients are listed on packaging; customers are responsible for checking them prior to consumption.
5. ORDERING AND PAYMENT
5.1 Placing an Order
When you place an order, you agree to purchase the selected products in accordance with these Terms. We reserve the right to refuse or cancel any order due to product unavailability, payment issues, or any other reason.
5.2 Order Confirmation
Upon placing an order, you will receive an email confirming the details. This does not constitute acceptance of the order. Acceptance occurs only when the product is dispatched and you receive a shipping confirmation email.
5.3 Payment
We accept payments through secure third-party payment gateways (e.g., Razorpay, Paytm, UPI, Credit/Debit Cards, Net Banking). You agree to provide accurate billing information and authorize us to charge the payment method provided.
6. SHIPPING AND DELIVERY
6.1 Service Area
We ship across India. International shipping is not available at this time.
6.2 Dispatch Time
Orders are typically dispatched within 1–3 business days unless otherwise stated. Delays may occur during festivals, peak periods, or due to logistics constraints.
6.3 Delivery Timeline
Delivery usually takes 3–10 business days, depending on your location. You will receive tracking details via email/SMS.
6.4 Shipping Charges
Shipping charges, if any, are calculated at checkout. Free shipping thresholds may apply.
6.5 Delivery Issues
If delivery fails due to incorrect address, non-availability, or refusal to accept, we reserve the right to charge re-delivery fees or cancel the order with deductions.
7. RETURNS, REFUNDS & REPLACEMENTS
Due to the perishable nature of food items, we generally do not accept returns. However, we do offer replacements or refunds under the following conditions:
7.1 Damaged or Defective Products
If you receive a product that is damaged, leaking, expired, or incorrectly packed, you must notify us within 24 hours of delivery with clear photos and order details.
7.2 Incorrect Order
If you receive a wrong item, we will arrange for a pickup and send the correct item at no additional cost.
7.3 Refund Processing
Approved refunds will be processed to the original method of payment within 7–10 business days.
7.4 Non-Returnable Items
All food products are non-returnable unless the error is from our end.
8. LICENSE AND ACCESS
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of this Website. You may not:
- Reproduce, duplicate, copy, sell, or exploit any part of the Website.
- Use any automated system or software to extract data ("scraping").
- Use the Website in any unlawful manner or violation of these Terms.
9. USER CONTENT
If you post content, feedback, reviews, or other materials to the Website or our social media handles, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, publish, translate, and distribute such content.
You represent that:
- You own or control all rights to your content.
- The content is accurate and not misleading.
- It does not violate any laws or third-party rights.
We reserve the right to remove or modify user content at our discretion.
10. PROMOTIONS, DISCOUNTS & COUPONS
10.1 Offers
All promotional offers, discounts, and coupons are subject to change or discontinuation without notice. Only one coupon can be used per order unless explicitly stated.
10.2 Abuse of Offers
Any attempt to manipulate or abuse promotional codes or place fraudulent or bulk orders to misuse the system will result in cancellation and potential account suspension.
11. INTELLECTUAL PROPERTY
All content on the Website, including but not limited to text, images, designs, product names, graphics, logos, software, and trademarks, are the intellectual property of Pachranga International Inc. or its licensors. You may not use, reproduce, or distribute such content without prior written permission.
12. PRIVACY POLICY
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
13. THIRD-PARTY SERVICES
Our Website may contain links to third-party websites or services. These are provided for convenience only. We do not endorse or assume responsibility for any third-party content, policies, or practices.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Pachranga International Inc., its directors, employees, affiliates, or agents will not be liable for any direct, indirect, incidental, special, or consequential damagesmodes arising from:
- Your use or inability to use the Website.
- Any product purchased through the Website.
- Unauthorized access to your data or transmissions.
15. INDEMNITY
You agree to indemnify and hold harmless Pachranga International Inc. and its affiliates from any claim or demand, including legal fees, arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.
16. TERMINATION
We reserve the right to terminate your access to the Website at our sole discretion without notice for conduct that violates these Terms or is harmful to other users, us, or third parties.
17. FORCE MAJEURE
We shall not be held liable for any delay or failure in performance due to causes beyond our control including, but not limited to, acts of God, war, terrorism, pandemics, government restrictions, or natural disasters.
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Panipat, Haryana, India.
19. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the Website after changes constitutes acceptance of the revised Terms.
20. CONTACT & GRIEVANCE REDRESSAL
Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: Harsh Khambra
Pachranga International Inc.
Village Siwah, Near Yamuna Action Plan,
Panipat, Haryana – 132103, India
Email: harsh@pachrangapickles.co.in
Hours: Monday – Saturday, 10:00 AM to 6:00 PM IST
If you have any complaints or concerns regarding our website or services, please contact the Grievance Officer. We aim to respond to your complaint within 7 working days and resolve it within 30 days from the date of receipt.